Lensiora Support Hub

Lensiora® Support Hub

How can we help you today?

Solve common issues in a couple of clicks, join a technician for remote support, or find the right next step without waiting on hold.

Self-service first

Pick what you need help with

Instructions and support tools are available without signing in. Your orders, downloads, and license codes remain together in My Account.

Install or Set Up CameraCheck your software and license firstStart setup TroubleshootingGuided fixes for common issuesGet help Start Remote SupportEnter a technician session IDGet help Repair or Warranty ServiceService request and shipping stepsGet help Product CareCleaning and disinfection guidanceGet help Contact Support24/7 AI voice, chat, and emailGet help Prefer to chat?Available 24/7Get help with setup, orders, pricing, warranty questions, and camera troubleshooting.

Your account

Manage your Lensiora products and purchases in one place

Sign in with the email your office used to order. Your dashboard keeps purchase-related information together so this Support Hub can stay focused on helping you solve problems quickly.

Orders and tracking
Software downloads
License codes
Reorder from history
Addresses and billing
Account details

Log into or create my account

Account access

Here is what you will find inside

Orders and shipping tracking
Reorder from order history
Software and license codes
Addresses and billing

Use any email address your office used to place an order.

Fix it yourself

Quick troubleshooting

Answer a few questions and narrow down whether the issue is the camera, cable, USB connection, or software setup.

Connected with a technician?

If a Lensiora technician gave you a Session ID over the phone, enter it here. We will connect securely and take it from there.

+1 (949) 393-2697 Remote support app

Start a secure remote session

Secure connection

Enter the Session ID from your Lensiora technician

Only share your Session ID with a Lensiora technician during an active call.

Repair & service

How a repair works

Most cameras are diagnosed remotely first. Only ship your camera if a Lensiora technician confirms that service is needed.

1Contact supportCall or open a ticket so we can confirm the issue.

2Troubleshoot deviceA technician rules out cable, USB, and PC causes.

3Submit service orderComplete the form, then submit and print it.

4Receive instructionsWe email your packing and shipping steps.

5Ship productSend the camera in for repair or replacement.

Only start a service request if a Lensiora technician has asked you to send a camera back. Start service request

Product care

Caring for your intraoral camera

Keep your Lensiora camera performing like new with safe disinfection and regular lens cleaning.

Disinfection

Clean the camera body with a soft cloth. Use sheaths even when the camera is not in use to minimize cleaning needs.

Avoid benzene, thinner, Dicide, or Glutaraldehyde.
If disinfection is needed, use alcohol and avoid the sensor area.
Disconnect the cord from the camera before cleaning it.
Do not spray liquids directly on the handpiece or USB cable.
Prevent liquids from entering internal circuitry.

Cleaning the camera lens

Clean the lens whenever the live image looks hazy or streaked.

Dampen one end of a Q-tip with alcohol and remove excess liquid.
Gently twist the damp end into the lens opening several times.
Use the dry end to remove streaks.
Test image quality in LensioraSave or your imaging software.
Repeat the process if necessary.

Caution: Avoid heavy pressure or sharp instruments. They may damage the lens.

24/7 AI voice

Call anytime. AI answers.

Our AI support agent picks up the same Lensiora numbers around the clock for setup, imaging software, orders, and troubleshooting. Prefer a person? U.S.-based specialists are available during business hours.

Call us+1 (949) 393-2697Toll-free: 1-877-808-8698
AI answers 24/7 Contact usSend us a messagelensiora.com/contact-us

Live team8:30 AM-5:30 PM PTMon-Fri · GMT-7