Pre-Sale Questions
Lensiora Intraoral Cameras have been engineered to not require a foot pedal. The capture buttons placed on the camera will start the Video stream and take snapshots without having to use the computer mouse or a foot pedal.
However, if you prefer using a foot pedal, please note that the Lensiora Software does support USB foot pedals and if one is available, it will be recognized and used.
Lensiora supports foot pedals with one, two or three switches and can be configured as to what action should be performed for each pedal.
Lensiora Intraoral Camera supports ALL Dental Imaging solutions.
For reference here is a list of the most common ones used by our customers:
Software Name
Adstra Adstra Imaging
Acteon Imaging Suite
All TWAIN Clients
Apteryx
CADI Imaging
CaptureLink
Carestream
CareStream Imaging
CDM Dental
Centaur Media
ClearDent
CliniView
Cliosoft
Curve Dental
CurveHero
DBSWIN Imaging Software
Dental For Windows
Dental Studio Plus
DentalEye
Dentimax
Dentrix Ascend
Dentrix Image
Dexis
Dolphin Imaging
DomX
Eaglesoft
Easy Dent Imaging
Easy Dental
EVASoft
EXACT Dental Examine Pro
Gendex VixWin
Image XL
Kodak KDI
MacPractice
MediaDent Imaging
MIPACS
Mogo
Oasis Dental
One View
OpenDental
Patient Gallery
Patterson Imaging
Power Practice
Praktika
ProfSuni
Progeny
QSI
Quick Vision
Romexis Planmeca
Schick
Schick CDR
SFD – Systems for Dentists
Sidexis 4
Sidexis XG
Software of Excellence
Sopro
Soredex
Sota Imaging
Suni
Tab32
TigerView
Tracker for Dentists
Villa Owandy
Visix
VixWin
XDR
XL Dent
X-Ray Studio
X-Ray Vision
XV Lite
XVWeb
If it supports TWAIN (scanners), yes. For some applications we have provided enhanced support where the camera’s snapshot button doesn’t only take snapshots but is also controlling the dental imaging application so you don’t have to use the mouse at all. Most dental imaging applications will be able to use the camera via the Twain driver we provide or via direct integration using Windows DirectShow Video. We are interested in hearing from you about your dental imaging application and working with you to provide support if we don’t already have it.
Lensiora started as EasyClickCam Intraoral Camera in 2009. In 2014, EasyClickCam has been upgraded with a new sensor with a higher light sensitivity and a faster processor and received a new name: Lensiora
No, Lensiora is a wired camera, which means you will need to have a computer with a USB 2.0 port (or a laptop) near the chair. Camera comes with a 8 ft long USB 2.0 cable and longer ones can be used if needed. Please be noted that wireless cameras may cause interference and image quality will never be as good as that of wired cameras.
Besides the fact that the image quality is simply outstanding, our proprietary software does a few things that no other camera on the market can do. In Eaglesoft, Schick DICOM, Dentrix and many other dental imaging applications it not only configuring the dental imaging application to see the camera and select it (compare this with the 20 step installation procedure for other cameras), but after is configured it will do a few things that will save you a ton of time in the long run. Clicking one single button on the camera, while in the patient chart, it will launch the dental imaging module and display the video stream. Subsequent clicks will take snapshots and save them in the patient chart! No need to use the mouse saving the doctor or hygienist valuable time.
We are offering a 30 day money back guarantee. If, for whatever reason, you are not satisfied with our product, call us in 30 days to inform us on the intent to return it and you will receive a full product refund upon us receiving it. There are no restocking fees being charged. Camera has to be physically intact with all accessories. Please contact us for an RMA number prior to shipping the camera.
Each camera includes a software license for two computers which means you can install the software on two PCs and move the camera from one to another. One example would be an office with two operatories, each operatory having its own computer and screen. One camera could have the software installed and used on both computers without needing an additional license.
In a case where the office has 4 operatories, two cameras would be needed to satisfy the licensing requirement. Alternatively, one camera can be purchased (which includes two licenses) and an additional license for two PCs can be added at the time of purchase bringing the total to four. In this case the software can be installed on 4 computers and camera can be moved from one to another.
However, most of our customers realize that given how affordable Lensiora is, one camera per operatory makes a lot of sense considering the time spent removing, moving and inserting the camera in a different room.
You don’t need to “know” computers to be able install the Lensiora camera. Plug it in, wait for the automatic installation to complete and then install the Lensiora software.
If you stumble, we are only one phone call away.
Yes, it will work. Our camera includes software which allows you to see the video image and capture and save either the video file or snapshots (JPEG, BMP or TiFF) from it to disk.
It also works inside Photoshop, Picasa and many other image applications with TWAIN support.
Lensiora Intraoral Camera works on all operating systems 32-bit or 64-bit from Windows XP Service Pack 2 to the latest Windows version.
No, your licenses will NEVER expire or become invalid. We will help you migrate to new computers.
Absolutely. We do sell license packs (without cameras) to existing customers.
Every Lensiora camera is covered for one full year from the date of your order. If you added extended warranty coverage, your camera is covered for two years, including accidental damage. Warranty is tracked by order rather than by the physical unit, so if we ever need to send you a replacement camera, it keeps the remaining coverage from your original order.
Yes. You can add a second year of warranty coverage at checkout when you order your camera, or within the first 30 days after your purchase. After the first 30 days, we’re unable to add extended warranty to an existing order, so give us a call while you’re still in that window if you’d like to add it.
Yes. Lensiora offers a Mac helper application that works with macOS dental imaging workflows, including MacPractice. Sign in to My Account after your purchase to download the Mac software. The camera’s capture button works as your primary control on macOS just like it does on Windows, and a USB foot pedal is still available as an optional accessory.
Lensiora uses a 2.0-megapixel CMOS sensor with a maximum resolution of 1600×1200, auto-focus from 5mm to 50mm, and 6 bright white LEDs for even illumination. You get up to 4x digital zoom (400% magnification) with a 90-degree field of view, so you and your patients get a clear, detailed look at what’s happening chairside.
Support & Troubleshooting
Start by plugging the camera directly into a USB port on the computer itself, not through a hub, monitor, or keyboard — those often can’t power the camera reliably. Try a different USB port and wait about 30 seconds after reconnecting. If you have a spare USB cable, swap it in, since a damaged cable is a common cause. If the camera still isn’t recognized, try it on a second computer: if it works there, the issue is with the original PC’s setup; if it doesn’t, the camera itself may need service. Our support team can walk you through this over the phone or in a remote session.
Disconnect the cord from the camera first. Dampen a Q-tip with a small amount of alcohol, gently twist it into the lens opening a few times, then use the dry end to wipe away any streaks. Reconnect the camera and check the image. Never spray liquid directly onto the camera or cable, and avoid pressing hard or using sharp tools on the lens, since that can cause damage. If the image is still blurry after cleaning, the lens may need to be replaced — contact support and we’ll check your warranty status.
This is usually dust that has reached the sensor through the small pinhole at the camera tip. Using an air syringe (the kind on your dental chair), blow air directly into the pinhole, then gently tap the camera tip against your palm a few times and blow into the pinhole again. Keeping the camera in its protective sheath when it’s not in use helps prevent this. If the spots don’t clear up, contact support, since it may need lens service.
Use a soft cloth to clean the camera body, and always use a protective sheath, even when the camera is idle. Avoid benzene, thinner, Dicide, and Glutaraldehyde. Alcohol is fine for disinfecting, but avoid the sensor area, and always disconnect the cable before wiping it down — wiping a connected cable can damage it and isn’t covered by warranty. Never spray liquid directly onto the camera or cable.
Yes. Press and hold the power button for about 2 seconds to turn the light off while the video feed keeps running. Press and hold the same button again to turn it back on.
Sign in to My Account using any email address you’ve used on a previous Lensiora order, then go to Downloads — your installer and license codes are both there. If you don’t have a password yet, use “create account” or “reset password” with that same email.
Right-click the yellow-and-black Lensiora icon near your Windows clock and choose Check for Updates. If that doesn’t work, sign in to My Account → Downloads, grab the latest installer, right-click it, and choose Run as administrator — it will replace your current installation with the newest version.
Give us a call first — most issues can be diagnosed over the phone or through a remote session, and we only ask you to ship the camera in once a technician has confirmed it needs service. If a repair or replacement is needed, we’ll walk you through your options and pricing based on your camera’s warranty status, and send you a form with packing and shipping instructions.
Yes. From My Account, you can invite your IT provider with a time-limited link — 4 hours, 24 hours, or 7 days — that gives them access to just the software downloads and license codes they need, without sharing your account password. You can revoke that access at any time.
Yes. If a support call needs more than phone troubleshooting, our technician can start a secure remote session — we’ll give you a Session ID over the phone to enter on our Support page. Only share that Session ID with a Lensiora technician during an active call.
